FAQs

You can make the payment through PayPal or Credit Card. We use SSL secured Check out so you can make the payment without any worries.

You can go through our size chart to know your size. Still if you have any problems regarding the size, no worries. You can leave us a message that you’re unsure about the size at civicleathers@gmail.com and our support agent will assist you in getting a perfectly fitted jacket.

We want to enhance customer experience that’s why we offer 30 days refund and return policy. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange.

Yes, Free Shipping applies to all countries where we ship. This includes all countries except from Russia, Brazil, Isreal and OFAC and Sanctioned Countries.

All our regular orders are usually dispatched within 5 business days. However, it can take up to 10 business days for your item to be shipped.

We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 5-10 days and handmade orders within 10-15 days.

You can always check your order status. To check this, all you need to do is go to the shipping company website like DHL and track your order with tracking number (you can find tracking number from order details).

Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, feel free to write us at civicleathers@gmail.com