Womens Leather Puffer Coat Detachable Hooded Lucy Tan

Handling Time

Orders placed on CIVIC LEATHER will be processed within 3-4 business days from the date of purchase. Please note that handling times may vary during busy seasons or due to unexpected events. If delays occur, we will notify you promptly.

Delivery Time

Once your order is dispatched, standard shipping typically takes 7-9 business days. For international orders, delivery times may be longer due to customs processing or other factors beyond our control. We aim to deliver your order as quickly and efficiently as possible.

Delivery and Shipping

CIVIC LEATHER offers free worldwide shipping. No matter where you are, we’ll deliver your order at no additional cost to you.

Shipping Partners

We work with reliable shipping companies to ensure your order is handled with care and arrives on time. The shipping partner may vary based on your location and the services available.

Order Tracking

Once your order is dispatched, we’ll send you an email with a tracking number. You can use this tracking number to check the status of your delivery. Please note that tracking information may take up to 24 hours to become available.

Contact Information

If you have any questions or concerns about your order, feel free to contact us at admin@civicleather.com Our customer support team is here to assist you with any issues or inquiries about your order or delivery.

Delivery Address

Please make sure to provide accurate and complete delivery information during checkout. CIVIC LEATHER is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

Delivery Exceptions

While we do our best to deliver on time, there may be rare situations like natural disasters, public holidays, or other unforeseen events that could cause delays. In such cases, we will inform you of the delay and work to resolve the issue as quickly as possible.

Returns and Refunds

For details on our return and refund process, please visit our Returns and Refunds Policy page. At CIVIC LEATHER, we are dedicated to providing high-quality products and a smooth shopping experience. Thank you for trusting us with your purchase – we’re committed to delivering your orders to your satisfaction!

At CIVIC LEATHER, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple return and refund process to ensure your experience is stress-free.

Return Period

You have 30 days from the day you receive your order to start a return.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original condition.
• All original tags and packaging must be intact.

How to Initiate a Return

To start a return, please email us at admin@civicleather.com with:

• Your order number.
• A brief explanation of why you’re returning the item.

Our customer support team will provide step-by-step instructions.

Return Shipping

• Customers are responsible for the cost of return shipping.
• Please ensure the item is packed securely to avoid damage during transit.

Refund Process

• Once we receive and inspect your returned item, we’ll process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• It may take up to 7 business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or are not in their original condition.
• Items without original tags or packaging.
• Customized or personalized items.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at admin@civicleather.com include a brief description of the issue and photos of the item. We’ll guide you through the return and replacement process.

Contact Information

If you have questions or need help with a return, email us at admin@civicleather.com our customer support team is happy to assist you.

Policy Changes

CIVIC LEATHER reserves the right to update or change this return and refund policy at any time. Updates will be posted on our website at www.civicleather.com, and we encourage you to review the policy periodically.

Thank you for shopping with CIVIC LEATHER. We’re committed to providing excellent products and top-notch customer service!

These terms and conditions outline the rules and regulations for using CIVIC LEATHER’s website, accessible at www.civicleather.com

By accessing this website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please do not continue to use CIVIC LEATHER.

Terminology
The following terms apply throughout these terms and conditions:

• “Client,” “You,” and “Your” refer to you, the user of this website.
• “Company,” “We,” “Our,” and “Us” refer to CIVIC LEATHER.
• “Party” or “Parties” refer collectively to both you and us.

Cookies

Our website uses cookies to enhance your browsing experience. By using CIVIC LEATHER, you agree to the use of cookies in accordance with our Privacy Policy.

Cookies help us improve functionality, remember your preferences, and optimize website performance. Some of our advertising partners may also use cookies.

Intellectual Property

Unless otherwise stated, CIVIC LEATHER and/or its licensors own the intellectual property rights for all content on this website. All rights are reserved. You may access content on CIVIC LEATHER for personal use, subject to the restrictions below.

You must not:

• Republish content from CIVIC LEATHER.
• Sell, rent, or sub-license content from CIVIC LEATHER.
• Reproduce, duplicate, or copy material from CIVIC LEATHER.
• Redistribute content from CIVIC LEATHER without permission.

User Comments and Feedback

Parts of this website may allow users to post comments or feedback. These comments do not reflect the opinions of CIVIC LEATHER, and we are not liable for any content posted by users.

We reserve the right to monitor and remove comments that are inappropriate, offensive, or breach these terms.

By posting comments, you confirm:

• You have the necessary rights and permissions to share the content.
• The content does not infringe on any third-party rights, including copyright, trademark, or privacy.
• The content is not defamatory, obscene, offensive, or unlawful.

You grant CIVIC LEATHER a non-exclusive license to use, reproduce, and modify your comments in any format.

Hyperlinking to Our Website

The following organizations may link to our website without prior approval:

• Government agencies.
• Search engines.
• News organizations.
• Online directories in the same manner as linking to other listed businesses.

Other organizations, such as charities or educational institutions, may request to link to our website.

We will approve such requests if the link:

• Is not misleading or deceptive.
• Does not imply false sponsorship or endorsement.
• Fits within the context of the linking site.

To request linking permissions, email us at admin@civicleather.com Approved links may reference our website’s name, URL, or other appropriate descriptions, but our logo or graphics may not be used without a trademark license agreement.

iFrames

You may not create frames around our website that alter its visual appearance or functionality without prior approval.

Content Liability

We are not responsible for content on external websites linking to or from CIVIC LEATHER. You agree to protect and indemnify us against any claims arising from your website.

Reservation of Rights

We reserve the right to:

• Request removal of links to our website at any time.
• Amend these terms and conditions or our linking policy.

By continuing to link to our website, you agree to these terms.

Removal of Links

If you find any links on our website offensive or inappropriate, please contact us. While we will review requests, we are not obligated to remove such links or respond directly.

Disclaimer

To the fullest extent permitted by law:

• We exclude all representations, warranties, and conditions relating to our website.
• We are not liable for any loss or damage arising from using this website, except where required by law.

This disclaimer does not:

• Limit or exclude liability for death or personal injury caused by negligence.
• Limit or exclude liability for fraud or fraudulent misrepresentation.
• Exclude any liability not permitted under UK law.

As the website is provided free of charge, we are not responsible for any loss or damage of any kind arising from its use.