At CIVIC LEATHER, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we have a straightforward return and refund process to ensure a hassle-free experience.
Return Period
You have 30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition.
- All original tags and packaging must be intact.
How to Start a Return
To initiate a return, email us at admin@civicleather.com with the following details:
- Your order number.
- A brief explanation of why you’re returning the item.
Our customer support team will provide you with detailed instructions on how to proceed.
Return Shipping
- Customers are responsible for the cost of return shipping.
- Please ensure the item is securely packed to prevent damage during transit.
Refund Process
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method used at the time of purchase.
- Depending on your payment provider, it may take up to 7 business days for the refund to appear in your account.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or are not in their original condition.
- Items missing original tags or packaging.
- Customized or personalized items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at admin@civicleather.com. Include a description of the issue and photos of the item. We will guide you through the process of returning or replacing the item.
Contact Information
If you have any questions or need assistance with a return, email us at admin@civicleather.com. Our customer support team is here to help.
Policy Changes
CIVIC LEATHER reserves the right to update or modify this Return & Refund Policy at any time. Any updates will be posted on our website at www.civicleather.com. We recommend checking this page periodically for the latest version.
Thank you for choosing CIVIC LEATHER. We are committed to providing high-quality products and exceptional customer service!